Privacy Policy

Important Information

Star Homes (ABN 35 602 963 502) is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act) and related privacy codes.

The purpose of this Privacy Policy is to describe how we comply with the Privacy Act in collecting, using and managing the personal information we hold about you.

Personal Information means any information about you where you are identified or reasonably identifiable.

Collection of personal information

We may collect and hold personal information about you in the following ways, including when:
● you purchase, or express an interest to purchase, a Star Homes home. For example, when entering into a sale and purchase agreement, or when seeking information about a new home;
● we supply goods and services to you. For example, when establishing records and systems to enable payment for goods and services;
● you register or subscribe to join any of our marketing programs.
● you use our websites, social media and other online services.

We only collect Personal Information which is reasonably necessary for our dealings with you. The types of Personal Information collected may include, but are not limited
● Identifying details such as your name, gender, address and contact details;
● information about you that is required or authorised by law;

If you do not provide personal information that we request in connection with our business functions and activities, we may not be able to provide some or all of our products
or services to you or be able to respond and assist in the manner required. We also may not be able to provide you with information about products and services that you
may want.

Purposes for which we collect, hold, use and disclose personal information
In general, we may collect, hold and use your Personal Information for the following purposes:
● providing goods or services to you at your request;
● communicating with the you, including following up on any enquiries you make through our various channels;
● managing, improving and enhancing our goods and services, including analysing customer feedback and future customer needs;
● providing ongoing information and marketing about goods and services we believe you may be interested in receiving, or where you have signed up to
receive such information;
● managing security and safety requirements at our building sites;
● any general administration and business purposes;
● complying with our regulatory and legal obligations.

Direct marketing
From time-to-time we may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms (such as SMS or Email/eDM) and are in accordance with applicable marketing laws. In compliance with those laws you can use the opt-out facilities provided in the marketing communications and upon notification we will ensure that your name is removed from our mailing list.

Security of personal information
We take steps to protect the Personal Information that we hold from unauthorised access, modification or disclosure, misuse, interference and loss. Our employees are required to maintain the confidentiality of any Personal Information held by us.

Cookies on our website
We may also collect cookies from time to time. A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) during a visit to our websites. Cookies are necessary to allow our websites and the user’s computer to interact effectively and enhance security. Cookies can record information about the user’s visit to assist us in better understanding the needs of the user.
If you do not wish to receive any cookies on our websites, you should set your browser to refuse cookies but this means that you may not be able to use our websites.

Our websites may contain links to other websites operated by third parties. We make no representation or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for information you about their own privacy practices.

Contacting us
If you have any questions or concerns about our Privacy Policy, please contact our Privacy Officer via the contact form on this website.

Last updated August 2020

Whatever you’re wishing for in your new home, contact us today